Dignity and Protection of Rights
The Center believes that all persons are valued, contributing members of the community and that their thoughts and preferences must be respected. The Center is committed to ensuring that individuals who use agency services are provided with the opportunity to make decisions and to take responsibility for the events in their lives. It is our belief that these opportunities serve as learning experiences that foster independence and personal growth. The Center is committed to complying with, protecting and advocating for all civil and legal rights of individuals as specified by statute, regulation or case law.
Diversity and Cultural Competence
The Center values diversity and the uniqueness of all individuals. The agency defines diversity broadly as “differences which may be due to culture, ethnicity, religion, economic status, cognitive or physical ability, gender, age, sexual orientation or other characteristics”. The Center is committed to ensuring that it is sensitive and responsive to the needs of the individuals and communities we serve and to the staff who are employed by the agency.
Individualized Service Development
Consistent with the agency’s mission, Center services are provided within the context of the psychosocial rehabilitative approach or a positive behavioral approach. The overall goal of these approaches is to assist persons to be more successful and satisfied in the living, working and learning environments of their choice. The primary methods of achieving this goal are the development of skills and environmental resources that build on a person’s existing strengths. To this end, The Center is committed to ensuring that all individuals using agency services play an active part in choosing, planning and evaluating the services which address their unique needs and which are essential to their ability to live successfully in the community. Guardian and family involvement is valued and considered an essential component of the service plan.
Maximizing Individual Potential
The Center’s philosophy and specialized treatment expertise uniquely provides the people we serve with tools which capitalize on their ability to live successfully in the community. All treatment interventions, including those times when an individual experiences a psychiatric or behavioral crisis, are geared towards services being provided in community settings which maximize an individual’s potential. If a crisis cannot be stabilized in the natural setting, an individual may access various Center services which provide alternatives to hospitalization. The intent of these services is to assist persons to stabilize the crisis and facilitate community reintegration.
Integrated, Coordinated and Accountable System of Care
Due to the range of services provided by Center programs to a large number of individuals and other human service agencies, the varied settings in which treatment is provided and a geographic area which spans twenty communities, The Center has identified coordination of services as an essential component of care. The Center values its partnerships with the people it serves and family members, funding and regulatory sources, community agencies and other stakeholders. The agency has established a number of formal mechanisms to ensure that individuals have access to services in a seamless, unduplicated and integrated system of care. These forums provide for a review of referrals, service coordination, collaborative treatment planning and clinical systems development.
Goal-Oriented, Research-Based Service Provision
The Center prides itself in providing services which are innovative and based on emerging or evolving best practices in current scientific research. Service development and service provision is goal-oriented with respect to both organizational management and program services. All Center programs identify annual goals and objectives, develop and implement interventions and assess the effectiveness of these interventions at regular intervals during the course of the year. The progress of the people we serve is evaluated in a similar manner by comparing outcome data to an individual’s goals and service plan interventions.
Efficient, Cost-Effective and High Quality Care
The Center is committed to providing optimal service delivery. To demonstrate this commitment, The Center maintains a Quality Improvement Program whose functions are to ensure that services and individual programs meet agency service delivery guidelines with respect to the highest level of quality, clinical efficacy and safety in a cost-effective manner and to ensure that services are systematically reviewed, evaluated and improved in an ongoing manner. The Center uses a performance improvement approach to monitor, evaluate and modify the service system because it establishes organizational accountability, identifies needs and ensures ongoing agency and program development with respect to service delivery.